FAQ

Like a fine wine, our fragrances evolve over time. The color may vary as the natural ingredients create a constantly shifting symphony. Each note tells its own story, interacting and revealing itself over time. These variations reflect a rare quality where the unpredictable and the vibrant harmonize together.

Bertrand Duchaufour meticulously selects rare, precious natural ingredients, with a focus on quality and sourcing. This careful process allows our unique essences to continue evolving.

All of our fragrances can be worn by anyone, as each fragrance uniquely interacts with the skin.

L'Entropiste offers highly concentrated Eau de Parfums, with 20-25% concentration to ensure long-lasting wear.

To fully enjoy L'Entropiste candles, trim the wick to 5mm, light it in a draft-free area, let the wax melt to the edges, and extinguish with a snuffer.

Hydrate your skin first, then apply your perfume to pulse points (neck, wrists) to maximize its lasting effect.

Keep your perfume in a cool, dry place away from direct light.

L'Entropiste is committed to minimizing its environmental impact, using refillable bottles, recycled paper, and patented eco-friendly packaging. We prioritize responsible practices in every creation stage, sourcing resources with environmental respect.

Yes, we offer sample kits to help you experience our fragrances before purchasing a 50ml or 100ml bottle.

Each order includes two free fragrance samples of your choice. While we don't send samples alone, you can discover our scents through our discovery set.

If you are not satisfied, you may return your purchase within 14 days in its original condition. See our Return Policy for details.

Yes, all our bottles are reusable, and we provide an in-store refill service."

Order our discovery kit with samples of all our fragrances, visit us in-store, or email us at contact@lentropiste.com. Our team will gladly assist you.

Our customer service is available Monday to Friday, 9am to 7pm CET via our Contact Us form. For callback requests, please specify in your message. Expect a reply within 24-48 hours by email.

We accept credit card payments (Visa, MasterCard), along with Apple Pay, Google Pay, and PayPal.

Your payment is charged upon order confirmation.

This could be due to banking security or a payment limit. Contact your bank for details or try a different payment method. For unresolved issues, please fill out our contact form.

Yes, all transactions are protected by secureencryption to safeguardyour information.

Delivery times vary by location and option chosen, typically 1-2 business days for France and 5-10 days for other countries. Please consult our Shipping Policy.

Once shipped, you’ll receive an email with a tracking link for real-time updates. If you haven't received an email, please contact our Customer Service .

Please see our Return Policy link.

If you need to cancel or change your order, please contact our Customer Service as soon as possible. While we can't guarantee changes, we'll do our best to accommodate your request.

If your order is late, check its status through the tracking link or contact our Customer Service for further assistance.

To use your gift voucher, enter the voucher code at checkout to redeem your offer.

Your gift card can be used on our website for any product. Enter the gift card code at checkout to apply it to your order.

For any account-related issues, we invite you to contact Customer Service .