FAQ

Like a fine wine, our perfumes transform with time. The color may vary, reflecting a symphony of natural ingredients in constant evolution. Each note lives its own story, interacts and reveals itself over time. These nuances are the testament to a rare quality, where the unpredictable and the living coexist harmoniously.

Bertrand Duchaufour meticulously selects the rarest and most precious natural raw materials. He pays particular attention to the quality and origin of each ingredient. This process results in unique essences that continue to evolve over time.

Our fragrances don’t ask who you are. But what you dare to become.

Please note: each fragrance develops with your skin’s unique chemistry.

L’Entropiste offers highly concentrated Eaux de Parfum, between 20 and 25%, to ensure long-lasting diffusion.

Burn time: 60 hours while moving.

Wick-to-wax ratio perfected by the Master of Disorder.

Hydrate your skin beforehand, then apply your perfume to pulse points (neck, wrists) to optimize its longevity.

Keep your perfume in a cool, dry place away from direct light.

L’Entropiste is committed to minimizing its environmental impact by using refillable bottles, recycled paper, and patented, eco-responsible secondary packaging. We work at every stage of creation to promote responsible practices, selecting environmentally friendly resources.

Discovery sets allow you to explore all the chaos before choosing yours.

→ Discover the complete collection

This summer, a travel size accompanies you — discreet, elusive.

If you are not satisfied with your purchase, you can return it within 14 days, in its original condition. See our Return Policy for more details.

Yes, all our bottles are refillable, and we offer a refill service in store.

We recommend ordering our discovery set which includes a sample of all our fragrances. You can also visit us in-store, or send us an email at contact@lentropiste.com. Our teams will be happy to advise you.

Customer service is available Monday to Friday from 9 a.m. to 7 p.m. CET via our Contact Us form. If you would like our team to call you back, please specify this in your message. Please allow 24 to 48 hours to receive a response by email.

We accept payments by credit card (Visa, Mastercard), as well as payments via Apple Pay, Google Pay, or PayPal.

Payment is debited as soon as your order is confirmed.

This may be due to bank security or a payment limit. Contact your bank for more information or try another payment method. If you cannot find a solution or explanation, please do not hesitate to complete our contact form

Yes, all transactions are protected by a secure encryption system to ensure the confidentiality of your information.

Delivery times vary depending on your location and the chosen delivery option, generally between 2 to 3 business days for France, and 5 to 10 days for other countries.

We invite you to consult our Delivery Policy.

As soon as your order is shipped, you will receive an email with a link to track its progress in real time. If you have not received an email, please contact our Customer Service.

Please see our returns policy.

If you wish to cancel or change your order, please contact our Customer Service as soon as possible. Once the order has been placed, we cannot guarantee that it can be cancelled or changed, but we will do our best to accommodate your request.

If your order is late, check its status via the tracking link or contact our Customer Service for further assistance.

To use your gift voucher, enter your voucher code when checking out to redeem your offer.

Your gift card can be used on our website and in store to purchase all our products. However, it cannot be used at our resellers.

For any issues related to logging in to your account, please contact Customer Service.