FAQ

Like a fine wine, our fragrances evolve over time. The colormayvary as the naturalingredientscreate a constantlyshiftingsymphony. Each note tells itsown story, interacting and revealingitself over time. These variations reflect a rare qualitywhere the unpredictable and the vibrant harmonizetogether.

Bertrand Duchaufourmeticulously selects rare, preciousnaturalingredients, with a focus on quality and sourcing. This careful process allowsour unique essences to continue evolving.

All of our fragrances can be worn by anyone, as each fragrance uniquely interacts with the skin.

L'Entropiste offers highly concentrated Eau de Parfums, with 18-20% concentration to ensure long-lasting wear.

To fully enjoy L'Entropiste candles, trim the wick to 5mm, light it in a draft-free area, let the wax melt to the edges, and extinguish with a snuffer.

Apply perfume on pulse points (neck, wrists) and moisturizeyour skin beforehand.

Keep your perfume in a cool, dry place awayfrom direct light.

L'Entropisteiscommitted to minimizingitsenvironmental impact, usingrefillablebottles, recycledpaper, and patented eco-friendly packaging. Weprioritizeresponsible practices in everycreation stage, sourcingresourceswithenvironmental respect.

Yes, we offer sample kits to help you experience our fragrances before purchasing a 50ml or 100ml bottle.

Each order includes two free fragrance samples of your choice. While we don't send samples alone, you can discover our scents through our discovery set.

If you are not satisfied, you may return your purchase within 14 daysin its original condition. See our Return Policy for details.

We offer a refill option in-store.

Order our discovery kit with samples of all our fragrances, visit us in-store, or email us at contact@lentropiste.com. Our team will gladly assist you.

Our customer service isavailableMonday to Friday, 9am to 7pm CET via our Contact Us form. For callback requests, pleasespecify in your message. Expect a replywithin 24-48 hours by email.

Weacceptcreditcardpayments (Visa, MasterCard), alongwith Apple Pay, Google Pay, and PayPal.

Your payment is charged upon order confirmation.

This couldbe due to bankingsecurity or a paymentlimit. Contact yourbank for details or try a differentpaymentmethod. For unresolved issues, pleasefill out our contact form.

Yes, all transactions are protected by secureencryption to safeguardyour information.

Delivery times vary by location and option chosen, typically 1-2 business days for France and 5-10 days for other countries. Please consult our Shipping Policy.

Once shipped, you’ll receive an email with a tracking link for real-time updates. If you haven't received an email, please contact us at contact@lentropiste.com.

Please see our Return Policy link.

If you need to cancel or modify your order, please contact our Customer Service at contact@lentropiste.com as soon as possible. While we can't guarantee changes, we'll do our best to accommodate your request.

To use your gift voucher, enter the voucher code at checkout to redeemyouroffer.

Your gift card can beused on ourwebsite for anyproduct. Enter the gift card code at checkout to applyit to yourorder.

For anyaccount-related issues, please contact customer service at contact@lentropiste.com.