Last Updated: 05/11/2024
1. Introduction
Welcome to the L'Entropiste website, www.lentropiste.com (the "Website"). By placing an order with L'Entropiste ("L'Entropiste," "we," "our," or "us"), you agree to comply with these terms and conditions ("Terms and Conditions"). We encourage you to read these terms carefully before finalizing your order. If you do not agree with these terms, please do not use our Website.
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect upon publication on our Website. We will inform you of significant changes, and you may cancel your order if you do not agree with the new terms.
2. ABOUT THE COMPANY
All sales made on this Website are conducted by FL FOUNDATION, a company registered in Paris under the number 794 869 354, with VAT number FR38794869354, whose headquarters is located at 253 Rue Saint-Honoré, 75001 Paris.
3. OTHER POLICIES
The following policies are also part of these Terms and Conditions and should be read carefully :
- Privacy Policy regarding the collection and processing of your personal data.
- Cookie Policy
- Website Usage Terms
- Candle Usage Precautions
4. Eligibility
To make a purchase through our Website, you must :
- Create an account by providing accurate information, including your name, phone number, and email address.
- Provide valid payment details for each order.
- Be legally capable of entering into contracts on the Website in accordance with French law.
5. Pricing Policy
We pay special attention to the creation of content on this Website, particularly to ensure that the descriptions and prices provided when the site is launched are accurate. However, we will only process orders if no errors are present in the product descriptions or the prices displayed on the site. All prices are inclusive of taxes (VAT) and do not include shipping fees.
All prices shown on our Website are inclusive of taxes (VAT) and do not include shipping fees. The total amount of your order will include the price of the Products, VAT at the applicable rate, and shipping fees. Prices may change at any time, but the prices applicable are those in effect at the time of the order.
Your bank account will only be charged once your order has been shipped. The prices of products in your cart will always reflect the most recent rates displayed on the product information page.
6. PRODUCT AVAILABILITY
Products are available subject to availability. We strive to ensure that information on availability is accurate, but we cannot guarantee the availability of all products. In case of unavailability, we will inform you as soon as possible and issue a refund if necessary.
7. Order Errors
You may correct any errors in your order before finalizing your purchase by clicking the "Place Order" button on the final page of the ordering process.
8. ORDER CONFIRMATION AND ACCEPTANCE
A contract is formed when you receive a shipping confirmation email. We reserve the right to refuse any order if the product is out of stock, if errors have been identified, or if we fail to obtain payment authorization.
9. DELIVERY
We deliver only within mainland France. Estimated delivery times are 3 to 8 business days. "Business day" refers to weekdays, excluding Saturday, Sunday, and public holidays. Delivery fees will be specified during the checkout process. Free delivery, when offered, applies to standard delivery only and does not apply to express or international shipping options.
Please check the products upon receipt to ensure everything matches the delivery note. Unless otherwise stated, and unless you return the products under your right of withdrawal or other legal rights (see clauses 11 and 12 below), the order will be considered accepted.
10. Payment
Payment can be made by credit card (Visa, MasterCard, Apple Pay, Google Pay) or PayPal. Payments are charged on the date of shipment. We retain ownership of the Products until full payment is made. The risk concerning the Products is transferred to you upon delivery.
11. Right of Withdrawal
As a consumer, you have the right to withdraw from a Contract within 14 days of receiving the Products. The Products must be returned in their original condition, unused, unopened, and in their original packaging. Return shipping costs are your responsibility unless the product is defective or not as described.
You may return the items purchased online at one of our stores. However, if you purchased the product from a partner retailer, such as an airport or department store, returns must be made in accordance with the retailer's return policy and should not be sent directly to our address.
The right to return does not apply to customized products or products sealed for protection or hygiene reasons, if the seal has been broken after delivery.
12. Liability
We are responsible for foreseeable losses or damages resulting from a breach of these Terms. We are not liable for any loss of profits or business interruption. Our liability cannot be excluded in cases of death or personal injury caused by negligence.
13. Questions and Complaints
For any questions or claims, please contact our customer service at the following address :
Address: 17 Rue du Temple, 75009 Paris
Email: contact@lentropiste.com
If you are not satisfied with the resolution of your claim, you may seek mediation in accordance with French law or use the European Commission's Online Dispute Resolution platform.
14. Retouched Photography
Some photographs used on our Website may be retouched. Product descriptions will indicate if this is the case.
15. Transfer of Rights
We reserve the right to transfer our rights and obligations to a third party. You will be notified of any transfer. You may only transfer your rights with our written consent.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by French law. Any disputes will be subject to the exclusive jurisdiction of the Paris courts. Contracts are concluded in French.